Trey Niven PGA
Terms and Conditions Policy 2022
1a. Trey Niven PGA use online payment providers GoCardless, Stripe and iZettle (PayPal). We do not store any of your credit
or debit card details. Our Payment service providers will not use any of your personal information, including credit or debit card information to any third party.
1b. You undertake that all details that you provide to us for the purpose of ordering goods are correct and that the
credit/debit card account are your own and have sufficient funds to cover the cost of the order.
1c. All online payments will receive an email confirmation detailing the transaction. This email will act as your
proof of purchase and you should bring it along with you when redeeming your purchase.
1d. If the details of the transaction outlined in the email confirmation does not correspond to the details outlined
before such a purchase was made or if the user feels that TreyNivenPGA have miss sold any such
purchase then you must make us aware of this as soon as possible in writing or via email.
Lesson Booking Policy
2.a Lessons must be paid for in full at the time of booking, Unless ‘Pay Later’ option is available.
2.b Bookings are made through the website, online bookings system Acuity, directly through Trey, 3 Hammers Academy, Shrewsbury Golf Club or Pitch Lodnon. Customers will be required to pre-pay in order to confirm the booking.
Lesson Cancellation Policy
3a. 24 hours’ notice is required for lesson cancellations.
3b. If more than 24 hours’ notice is given, the lesson may be rescheduled at an appropriate time without
3c. If less than 24 hours’ notice is given, the lesson may be deducted from any lesson plans purchased or
if the customer has prepaid for a single lesson, the lesson will be lost.
3d. Failure to show up for your booking without prior notice will result in the loss of your lesson
3e. Trey Niven PGA reserves the right to use this policy at any time at which it might be enforced.
3f. Golf lessons are non-transferable except in exceptional circumstances.
Purchase Expiration Policy
4a. All purchase made will be liable to an expiration date.
4b. All lessons expire 6 months from the time of purchase.
4c. If for any reason, you believe that you will not be able to utilise your purchase in this period for example due
to injury then please contact us and we will advise the best course of action.
4d. Other than in exceptional circumstances which will be at the discretion of Trey Niven PGA, purchases
will not be extended beyond their stated date of expiry.
5a. Refunds will only be permitted in the following two circumstances;
5b. Exceptional circumstances such as death or serious illness/injury where the user or the intended recipient of a
purchase is unable to use within the designated expiry date.
5c. Instances where Trey Niven PGA has not met its requirements which are outlined in the content of
such purchase or which make up these terms and conditions.
5b. Monetary refunds will not be made to users who have been bought purchases as a gift, monetary refunds will
only be made to user who purchased such a gift if this entitlement falls within such instances outlined above.
5c. If a user requires a refund then they must make this request in writing to TreyNivenPGA outlining
the reasons for such a request. Trey Niven PGA will endeavour to resolve such a situation to the
satisfaction of both parties if this instance occurs. Trey Niven PGA will respond to such a request in writing within 7 days.
Direct Debits Policy
6a. Signing up for the Trey Niven PGA Direct Debit Programmes
entitles the customer to use the allotted time for golf instruction only.
6b. If a customer does not use their purchased time in a single month it may be rolled onto the following month
only. Any outstanding lessons will not be upheld after this single month allowance.
6c. Any direct debit cancellations require a 1 month written notice before the contract is terminated by the
6d. Any lesson being postponed or rescheduled requires a minimum of 24 hours’ notice given to the instructor.
Any alterations inside this time period may result in the lesson being deducted from your monthly allotted time.
6e. All associated benefits with the direct debit programmes, including, ‘Exclusive TNPGA Members Content’, ‘Free Online Coaching’, ‘Goal Setting & Practice Plan’ are additional benefits only. This means customers are not required to claim should they not wish to and are not entitled to receive them each month. If there isn't a benefit running within a month you are not entitled to any refund.
6f. The Direct Debit Programme is none refundable.
The information contained in this webiste is for general information purposes only. The information is provided by Trey Niven PGA and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Trey Niven PGA. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep this running smoothly. However, Trey Niven PGA takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
We thank you for choosing Trey Niven PGA to further your golf development. We really look forward to working with you and helping you achieve your golfing goals.